Refund policy

At Seventh Arrow, we are committed to both sustainability and our faith-based values. Our products are printed only when an order is placed, which helps reduce waste and minimizes our environmental impact. By making each item on demand, we ensure that we aren’t overproducing or contributing to unnecessary waste, aligning with our belief in being good stewards of the earth. This approach allows us to create high-quality, purposeful products without compromising our responsibility to care for God’s creation. Each purchase is not just a reflection of style, but also a step toward a more sustainable future. Since all of our items are made to order, we do not accept returns unless the product arrives damaged, defective, or incorrect.

Returns: We only accept returns if your item arrives damaged, defective, or if there is an error in the product you received (e.g., incorrect size, color, or design). If this happens, please contact us within 7 days of receiving your order with clear photos of the issue. We will assist you in arranging for a return or exchange.

Size Exchanges: Due to the custom nature of our products, we are unable to offer size exchanges. Please ensure that you check the size guide carefully before placing your order. If you're uncertain, feel free to reach out to us for advice!

How to Return a Damaged, Defective, or Incorrect Item:

1. Contact us at seventharrowco@gmail.com within 7 days of receiving your order.
2. Provide your order number and photos of the issue.
3. We will determine the appropriate steps to make it right.

We reserve the right to deny returns or exchanges that do not meet these criteria.

While we maintain a tight return policy, we always strive to ensure you are 100% satisfied with your purchase. Do not hesitate to reach out with any questions or concerns at any point. We are more than happy to do everything we can to assist you. Thank you for your understanding!